FAQ

What types of products do you offer?

We specialize in high-performance ski racing and backcountry equipment. Our product range includes Base Layers & Socks, Gloves & Mittens, Helmets & Goggles, Outerwear, Race Skis, Race Suits, Ski Body Armor, and Ski Poles from top brands like POC, Leki, and Head.

Are your products suitable for competitive racing?

Absolutely. Our gear is selected for driven skiers who demand the highest level of performance, whether you’re training for a race or pushing your limits in the backcountry.

Where do you ship to?

We offer global shipping to skiing enthusiasts everywhere, excluding Asia and select remote regions.

What are my shipping options?

Standard Shipping: For urgent gear needs, we ship via DHL or FedEx. Orders are processed in 1-2 business days, with delivery typically in 10-15 days after shipping. A flat fee of $12.95 applies.
Free Shipping: For orders over $50, we provide free shipping via EMS, which takes 15-25 days after shipping. Perfect for planners who value reliability.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to monitor your delivery in real-time.

What is your return policy?

We offer a 15-day return policy from the date of delivery. If you’re not satisfied with your purchase, please contact our customer service team at [email protected], and we’ll guide you through the hassle-free process.

Who covers the return shipping cost?

Please contact our customer service team for details regarding return shipping costs, as policies may vary based on the reason for return.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes. We use secure encryption technology to ensure all your payment information is protected.

How do I create an account?

You can create an account during the checkout process. This allows you to track orders, save preferences, and faster checkout in the future.

I forgot my password. How can I reset it?

Click on the “Forgot Password” link on the login page, and follow the instructions sent to your email to reset your password.

How can I get in touch with customer service?

Our team, based in West Sacramento, US, is ready to help. Email us at [email protected] for any questions or concerns. We’re passionate skiers ourselves and are here to ensure you can focus on the mountain, not the mailbox.