At POC || Leki || Head Shop, we are as committed to your satisfaction as we are to conquering the slopes. We understand that precision in gear is non-negotiable for peak performance. If your purchase doesn’t fit your expectations as perfectly as our race skis fit the mountain, our straightforward returns and exchanges process is here to help.

Our Policy

We offer a 15-day return and exchange policy from the date you receive your item(s). To be eligible for a return or exchange, your item must be:

  • In its original, unused, and unwashed condition.
  • In the original packaging with all tags and labels attached.
  • Accompanied by the original proof of purchase or order number.

Please Note: For the safety and hygiene of all our customers, the following products are non-returnable and non-exchangeable unless they arrive defective or damaged:

  • Base Layers & Socks (for hygiene reasons)
    • Gloves & Mittens (for hygiene reasons) Helmets & Goggles (for safety and hygiene reasons) Ski Body Armor (for safety reasons)

The Returns & Exchanges Process

  1. Initiate Your Request: Within 15 days of receiving your order, contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. Please include your order number and details about the product you wish to return or exchange.
  2. Pack Your Item: Securely pack the item in its original packaging. Include a copy of your original invoice or order confirmation.
  3. Ship Your Return: Clearly write your RMA number on the outside of the package. Ship your return to the address provided in your RMA confirmation email. We recommend using a tracked and insured shipping service, as you are responsible for the item until it reaches us.
  4. Inspection & Processing: Once we receive your return, our team will inspect it. Upon approval, we will process your exchange or refund.

Refund Timelines & Methods

After we receive and approve your return:

  • Timeline: Refunds will be processed within 5-7 business days.
  • Method: Your refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your financial institution’s processing times.
  • Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.

Return Shipping Address & Costs

Please ship your return to:

POC || Leki || Head Shop Returns
840 Inglewood Dr
West Sacramento, US 95605

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Return Request Template

To initiate your return, please email us at [email protected] using the template below:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear POC || Leki || Head Shop Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Your Order Number] Product Name: [Name of Product, e.g., Race Suit, Ski Poles] Reason for Return/Exchange: [Please specify reason] I have read and agree to the terms of the Returns & Exchanges policy. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Help?

Our customer service team—fellow skiers and racers who understand the importance of perfect gear—is ready to assist you.

Email: [email protected]

Gear Up with Confidence. Push Your Limits. We’ve Got Your Back.