At POC || Leki || Head Shop, we are as committed to the precision of your delivery as we are to the performance of your gear. We understand that conquering the slopes requires not just superior equipment, but the confidence that it will arrive on time and meet your exact expectations. Our policies are designed to be as straightforward and reliable as your favorite pair of skis.

Shipping Information

We ship globally, excluding Asia and a few remote regions. Every order is processed and prepared with care to ensure it reaches you in perfect condition.

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery Time: 10-15 business days after shipment.
    • Cost: $12.95
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery Time: 15-25 business days after shipment.

Returns & Exchanges Policy

We stand behind our products. If your purchase doesn’t fit your expectations as perfectly as our race skis fit the mountain, we’re here to help.

  • Return Window: 15 days from the date you receive your item(s).
  • Condition: To be eligible, items must be:
    • In original, unused, and unwashed condition.
    • In the original packaging with all tags and labels attached.
    • Accompanied by the original proof of purchase or order number.
Important Note on Non-Returnable Items: For the safety and hygiene of all our customers, the following products are non-returnable and non-exchangeable unless they arrive defective or damaged:
  • Base Layers & Socks (for hygiene reasons)
  • Gloves & Mittens (for hygiene reasons)
  • Helmets & Goggles (for safety and hygiene reasons)
  • Ski Body Armor (for safety reasons)

The Returns & Exchanges Process

  1. Initiate Your Request: Within 15 days of receiving your order, contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. Please include your order number and product details.
  2. Pack Your Item: Securely pack the item in its original packaging. Include a copy of your original invoice or order confirmation.
  3. Ship Your Return: Clearly write your RMA number on the outside of the package. Ship it to:
    POC || Leki || Head Shop Returns
    840 Inglewood Dr
    West Sacramento, US 95605

    We recommend using a tracked and insured shipping service, as you are responsible for the item until it reaches us. Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped, defective product).

  4. Inspection & Processing: Once received, our team will inspect the return. Upon approval, we will process your exchange or refund.

Refund Timelines & Methods

After we receive and approve your return:

  • Timeline: Refunds will be processed within 5-7 business days.
  • Method: Your refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your financial institution’s processing times.
  • Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.

Our customer service team—fellow skiers and racers who understand the importance of perfect gear—is ready to assist you at [email protected].

Gear Up with Confidence. Push Your Limits. We’ve Got Your Back.

© POC || Leki || Head Shop – skiapparelsoffer.com